Technical Support
Having trouble? We're here to help.
Contact Support
The fastest way to reach us is by email. Describe the problem, tell us which game you were playing, and mention your device and browser if you can.
We usually reply within 1–2 business days.
Frequently Asked Questions
The game won't load. What should I do?
Make sure JavaScript is enabled in your browser, then refresh the page. Our games work best in the latest versions of Chrome, Safari, Edge, and Firefox. Clearing your browser cache can also help.
Is my game progress saved?
High scores are saved locally on your device using your browser's storage. They are tied to the device and browser you played on, and clearing your browser data will reset them.
The controls feel unresponsive on my phone.
Try holding your phone in portrait mode and make sure your screen is clean and dry. In Gem Crush, tap a gem once to select it, then tap an adjacent gem to swap — or just swipe the gem in the direction you want it to move. In Brick Blaster, drag your finger along the game area to move the paddle; you don't need to touch the paddle itself.
How do I report a bug?
Email us at fairsmoldencbit@gmail.com with the subject "Bug Report". Include what happened, what you expected to happen, and a screenshot if possible.